1. About This Privacy Policy
This Privacy Policy explains how Up & Leave Travel Agency collects, uses, discloses, stores and protects personal information when you visit upandleave.com , submit a form, subscribe to optional communications, follow an external provider link or otherwise interact with the website.
In this policy, “Up & Leave Travel Agency”, “we”, “us” and “our” refer to the operator of upandleave.com.
Website operator:
Up & Leave Travel Agency
312 W. 2nd St #3658
Casper, WY 82601
United States
Up & Leave Travel Agency is an advertising-supported travel discovery and comparison website. We publish general information about destinations, guided tours and third-party travel providers operating across Canada.
Up & Leave Travel Agency is based in the United States but may collect information from visitors located in Canada. We handle personal information in accordance with applicable privacy requirements, including Canadian privacy legislation where it applies to our activities.
2. Personal Information We Collect
The information we collect depends on how you use the website.
Information you provide directly
When you contact us, submit a form or subscribe to optional email communications, we may collect:
- your first and last name, where requested;
- your email address;
- your telephone number, where requested;
- your province, city or general travel location;
- your preferred destination, dates, budget or trip duration;
- your travel interests and activity preferences;
- the contents of messages you send to us;
- your preferred method or time of contact;
- your newsletter or marketing consent choice;
- your unsubscribe or email-preference request.
If you voluntarily describe an accessibility requirement, please provide only the practical information needed to answer your travel question. Do not submit diagnoses, medical records, prescriptions or other detailed health information through a general website form.
Information collected automatically
Our website, hosting provider and security systems may automatically process limited technical information, including:
- IP address;
- browser type and version;
- device and operating-system information;
- language and approximate time zone;
- referring website or advertising source;
- pages and website resources requested;
- date and time of a request;
- HTTP status, errors and security events;
- cookie and browser-storage preferences;
- pseudonymous click, campaign or conversion identifiers where advertising measurement has been enabled.
Comparison and filter information
When you use destination, budget, duration, season or activity filters, the selected values may be processed in your browser to display relevant content.
Filter choices are not necessarily connected with your identity unless you also submit a form, accept a relevant measurement technology or otherwise provide identifying information.
3. Information We Do Not Intend to Collect
Up & Leave Travel Agency does not currently process tour bookings or payments directly through upandleave.com.
Do not submit the following through our ordinary forms or email:
- credit or debit card numbers;
- bank-account or online-banking details;
- account passwords or security codes;
- passport or government-identification copies;
- complete medical records;
- insurance documents;
- information about another person without appropriate authority.
A third-party travel provider may request additional information when you contact or book with that provider. Information supplied directly to a provider is governed by that provider’s own privacy policy.
4. Why We Use Personal Information
We may use personal information for the following purposes:
- to receive and respond to questions or contact requests;
- to provide general destination and trip-planning information;
- to identify content relevant to the request you submitted;
- to administer optional newsletter subscriptions;
- to maintain records of consent and email preferences;
- to process unsubscribe requests;
- to operate, maintain and improve the website;
- to diagnose technical errors and performance problems;
- to protect forms, servers and website resources against abuse;
- to detect spam, automated submissions and fraudulent activity;
- to understand general website and campaign performance;
- to attribute eligible affiliate visits or advertising conversions;
- to comply with lawful requests and legal obligations;
- to establish, exercise or defend legal claims.
We will not use personal information for a materially different purpose without providing appropriate notice and obtaining any consent required by applicable law.
5. Consent and Processing Choices
We seek consent that is appropriate to the information involved and the purpose for which it will be collected, used or disclosed.
When you submit a contact form, you authorize us to process the information provided for the purpose of reviewing and responding to your request.
Consent to optional marketing communications is separate from the processing required to answer an enquiry. You may contact us without agreeing to receive promotional emails.
Strictly necessary website technologies may operate where they are required to deliver a function you request, remember a privacy choice, protect the website or maintain a temporary session.
Where consent is required for non-essential analytics, advertising or behavioural tracking, those technologies should not operate until the applicable preference has been recorded.
You may withdraw consent for future processing where the processing depends on consent. Withdrawal does not invalidate processing that took place before the request was received.
6. When We Share Personal Information
Up & Leave Travel Agency does not sell or rent personal information submitted directly through its website forms.
We may disclose limited information to organisations that help us operate the website, including:
- website-hosting and server providers;
- email-delivery and communications providers;
- form-processing providers;
- spam, fraud and website-security providers;
- data-storage and backup providers;
- technical-support providers;
- analytics or advertising-measurement providers where enabled and permitted by the applicable privacy choice;
- professional advisers, auditors, insurers or legal representatives;
- courts, regulators or public authorities where legally required.
Service providers should receive only the information reasonably necessary to perform their assigned function.
We may also disclose information in connection with a merger, restructuring, financing, sale of assets or transfer of website operations, subject to appropriate confidentiality and legal requirements.
7. Travel Providers and Affiliate Links
Up & Leave Travel Agency may display links to tour operators, booking services and other travel providers. Some links may contain affiliate or referral parameters.
When you follow an affiliate link, the destination provider may receive technical referral information indicating that your visit originated from Up & Leave Travel Agency. The provider may also place its own cookies after you enter its website.
We do not automatically provide a third-party travel provider with your name, email address, telephone number or contact-form message merely because you click an external link.
We will not forward an identifiable enquiry to a travel provider unless:
- the form clearly explains that the enquiry will be forwarded;
- the intended recipient or category of recipient is identified;
- you request or consent to that disclosure;
- the disclosure is otherwise permitted or required by law.
Information you provide directly on an external website is controlled by that website’s operator and is subject to its own terms and privacy policy.
8. Advertising and Campaign Measurement
Visitors may reach Up & Leave Travel Agency through advertising campaigns, including campaigns delivered through Taboola or other advertising platforms.
Where an advertising or conversion-measurement technology is enabled, the relevant provider may process:
- the advertisement or campaign that referred you;
- the landing page visited;
- the date and time of an interaction;
- browser and device information;
- IP address or approximate location information;
- pseudonymous click or advertising identifiers;
- general page-view or conversion events.
We do not intend to transmit form contents, full names, email addresses, telephone numbers, payment information, passport details or medical information to advertising pixels.
Additional information about cookies, browser storage and campaign measurement is provided in our Cookie Policy .
9. International Processing
Up & Leave Travel Agency operates from the United States. Personal information submitted by a Canadian visitor may therefore be processed or stored in the United States.
Our hosting, email, security and technical providers may also process information in Canada, the United States or other countries in which they maintain infrastructure.
Information processed outside your province, territory or country may be subject to the laws and lawful-access requirements of the jurisdiction in which it is processed.
We take reasonable contractual, organisational and technical measures intended to protect information disclosed to service providers, taking account of the nature of the information and the service being provided.
10. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for another lawful purpose.
The applicable period may depend on:
- whether an enquiry remains active;
- whether you have requested follow-up communication;
- whether consent must be documented;
- whether a complaint or dispute exists;
- website-security and fraud-prevention requirements;
- applicable legal, tax, accounting or regulatory obligations.
Newsletter information may be retained while the subscription remains active.
After an unsubscribe request, we may retain a limited suppression record containing the email address and opt-out status. This record is used to prevent the address from being accidentally added back to an optional marketing list.
Cookie-preference information may be retained for the duration described in our Cookie Policy.
When information is no longer required, it should be deleted, anonymised or securely disposed of, subject to applicable technical and legal limitations.
11. Security
We use reasonable administrative, technical and organisational safeguards intended to protect personal information against accidental loss, unauthorised access, misuse, disclosure, alteration or destruction.
Safeguards may include:
- encrypted HTTPS connections;
- restricted access to submitted enquiries;
- form, server and spam-protection controls;
- access logging and error monitoring;
- protected storage and backup systems;
- limiting disclosures to information reasonably required.
No website, email service or internet transmission can be guaranteed to be completely secure. Do not send unnecessary sensitive information through ordinary email.
12. Your Privacy Rights
Depending on your location and the law that applies, you may have the right to request:
- confirmation of whether we hold personal information about you;
- access to personal information held about you;
- information about how your personal information has been used or disclosed;
- correction of inaccurate or incomplete personal information;
- withdrawal of consent for future processing that depends on consent;
- deletion of information where applicable and where no continuing retention requirement exists;
- restriction or cessation of certain uses where applicable;
- information about relevant international processing;
- review of a response to a privacy request or complaint.
Privacy rights are not absolute. We may need to retain limited information to comply with law, maintain an unsubscribe record, protect website security, complete a request you initiated or establish and defend legal claims.
We may need to verify your identity before granting access, correcting information or completing a deletion request. We will request only the information reasonably necessary for verification.
Where PIPEDA applies to a written access request, we aim to respond within the period required by that legislation. An extension may be available in the limited circumstances permitted by law.
To submit a privacy request, email [email protected] with the subject line Privacy Request.
13. Marketing Communications
We may send optional travel-related promotions, destination information or newsletter content where an appropriate consent or another legally permitted basis exists.
Marketing consent is optional and separate from the information required to respond to an enquiry.
Applicable commercial electronic messages should identify the sender, provide valid contact information and include a clear unsubscribe mechanism.
You may withdraw from optional marketing by:
- using the unsubscribe link included in an applicable email;
- visiting our Email Preferences page ;
- emailing [email protected] .
An unsubscribe request does not prevent us from responding to an active enquiry, privacy request, complaint or another communication initiated by you.
14. Cookies and Browser Storage
We may use cookies, local storage, server sessions, pixels and similar technologies to remember preferences, protect forms, operate the website and measure applicable campaigns.
Where non-essential technologies are available, the website should provide appropriate controls for accepting or rejecting them.
Detailed information about the technologies used, their purposes and available controls is provided in our Cookie Policy .
15. Children’s Privacy
Up & Leave Travel Agency is intended for adults researching travel and tour information. The website is not directed to children.
We do not knowingly request personal information directly from children through our general contact or newsletter forms.
If you believe that a child has submitted personal information without appropriate permission, contact us so that we can review the situation and take appropriate action.
16. Third-Party Websites
Up & Leave Travel Agency may contain links to tour operators, booking services, tourism organisations and other third-party websites.
Third-party websites are governed by their own privacy policies, cookie notices and data practices. Up & Leave Travel Agency does not control how an unrelated third party collects or uses information supplied directly to that party.
Review the identity, privacy policy and commercial terms of a provider before submitting personal information or completing a booking or payment.
17. Privacy Complaints
We encourage you to contact us first so that we can review and respond to a privacy concern.
Depending on your location and the law that applies, you may also have the right to contact an appropriate privacy or consumer protection regulator.
For matters governed by Canadian federal private-sector privacy law, information about privacy complaints is available from the Office of the Privacy Commissioner of Canada.
Contacting Up & Leave Travel Agency first does not remove any right you may have to approach an appropriate regulator directly.
18. Changes to This Privacy Policy
We may update this Privacy Policy when website functions, service providers, advertising arrangements, data practices or applicable requirements change.
The revised date will be displayed at the top of the page.
Where a change materially affects how previously collected information is used, we will provide appropriate notice and seek additional consent where required.
19. Contact Up & Leave Travel Agency
Questions, complaints and requests concerning this Privacy Policy or personal information processed through upandleave.com may be directed to:
Up & Leave Travel Agency
312 W. 2nd St #3658
Casper, WY 82601
United States
Email: [email protected]
Customer Support: 1-888-869-5378
Support hours are Monday–Friday, 9:00 AM–5:00 PM. We aim to respond to general enquiries within 24 hours during normal working hours.
Privacy access, correction and deletion requests may require additional identity verification and processing time.
General company and support information is available on our Contact page .